Delivery & Refund Policy

DELIVERY LOCATIONS

We only ship to the UK, we do not send any items overseas.

DELIVERY COSTS

To Avoid any unecessary confusion, we use a fixed delivery fee.

Standard delivery costs £3.95 and usually arrives the next working day (but this isn’t guaranteed). Delivery is free for orders over £25.

These delivery times are estimates and all “working days” start after the parcel has been handed over to the courier company.

So if you order after 1pm on Friday the first working day is Tuesday as the parcels have only been given to the courier company on the following Monday.

We do not charge extra for Scottish islands and highlands, however we are unable to deliver to the Channel Islands.

DELIVERY TIMES

As a consequence of the COVID-19 Pandemic, Couriers are incredibly busy and so unfortunately we can’t guarantee delivery timeframes at the moment.

Most orders before 1pm are usually processed and sent out the same day Monday to Friday, and orders after 1pm are processed and sent out the next working day.

Orders after 1pm on Fridays and weekend orders will be processed and sent out on the following Monday.

In some circumstances this isn’t possible, however all orders will be processed within 2 business days.

We aim to get your delivery to you within 2-5 working days, but at busy periods this may not be possible.

We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.

REFUND POLICY

You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.

Should there be any missing items in your order we will either refund you for these items or arrange to send out replacements.

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of us sending the item out to having confirmation that the parcel is lost before we will refund any monies.

We will escalate all lost parcels to the courier and await their information on the situation. If they confirm the parcel is lost in the system we will refund at this point no matter what the timeframe has been.

Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.

If your parcel has been damaged on route and items are missing from the other we will refund you for these missing items. In some cases we may resend the items, however this will be decided on a case by case basis.

Please contact us with your order number and reason for refund request and we will process this as soon as we can.

In cases where orders  are returned to us because they could not be delivered by our courier company (for example:  if  you entered your address incorrectly or you were out 3 times and so the courier returned the parcel to us) we will contact you and either arrange another delivery (a new delivery charge will be levied for this) or refund the cost of the order minus the delivery fee and a 15% restocking fee.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Once your parcel has been posted we can not cancel your order. You are welcome to return the order at your own expense and once we receive the order back we will refund the full order amount minus the original delivery fee and a 15% restocking fee.

RETURNS POLICY

Items which have been opened cannot be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective or damaged.

You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering minus a 15% restocking fee. We do not refund any postage charges.

We require photographic evidence for all damage to items so please send this in – if you throw the item away we will not be able to refund you as we have no proof the item was damaged.

 Please contact us prior to returning any items.